Once you have made a purchase, it cannot be returned. However, if you experience any issues with a product due to a defect within one year of purchase, we offer a warranty that covers replacement. To avail of the warranty, you will need to provide the receipt or proof of purchase. If the issue cannot be confirmed as a manufacturing defect through phone or email, customers will be responsible for covering the shipping charges to send the product to our warehouse for inspection, repair, or replacement. If the issue is indeed a manufacturing defect, we will reimburse the customer for the shipping charges.
If you have any complaints, please contact us at contact@maplelights.com. We are here to assist you with any questions regarding returns at the same email address.
Please carefully inspect your order upon receipt and promptly contact us if the item is defective, damaged, or if you received the wrong item. We will assess the issue and take appropriate action to resolve it.
There are certain exceptions and items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about the return eligibility of a specific item, please reach out to us for clarification.
Please note that sale items and gift cards are not eligible for returns.
Our warranty covers any manufacturing defects for a period of one year, unless stated otherwise. However, any damage caused by physical or user-related factors is not covered under our warranty policy.
We do not offer refunds. If there is a manufacturing defect, we will provide a replacement or repair the product within 2 days at no cost to you.